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If you’re a Leader thinking of AI as just another tool in your digital transformation stack—think again.

AI isn’t simply changing how we work. It’s changing who works, how teams align, and what leadership must look like to keep up.

In my latest conversation with Heather Jerrehian—VP of AI Product Management at ServiceNow, serial founder, and investor—we unpacked the hard truths about AI that most leaders still aren’t talking about.

The Big Mistake Most CEOs Are Making

Too many organizations are still asking their CIOs and tech leads, “What’s our AI strategy?”

That’s the wrong question.

Heather was clear: AI is no longer just an IT initiative. It’s an executive imperative.

And yet, most executive teams remain passive—watching from the sidelines while the most disruptive force in business unfolds right in front of them.

Leaders don’t need to understand every algorithm. But they must understand the implications:

→ On talent
→ On decision-making
→ On culture and trust

Because AI doesn’t just automate tasks—it reshapes expectations, power structures, and how people find meaning in their work.

Enter the Four-Dimensional Workforce

Heather shared her powerful framework: the Four-Dimensional Workforce, where humans and machines collaborate alongside contingent and crowdsourced talent.

The old model—based on static roles and siloed departments—is collapsing.

The new model is:

– Dynamic
– Distributed
– And deeply augmented by AI

This shift doesn’t just affect operations. It challenges how CEOs think about:

– Capability vs. capacity
– Employee value vs. headcount
– The speed of scaling vs. the speed of learning

If you’re still designing your org chart based on functions and hierarchy, you’re already behind.

Leadership Must Get Ahead of the Disruption

Here’s the hard truth: AI adoption is moving faster than most leadership teams can absorb.

That creates a dangerous gap:

🛑 Strategy moves forward
🛑 Culture lags behind
🛑 Resistance builds

Heather emphasized that human-centric leadership becomes even more essential in an AI-powered world.

Because when people feel left behind, overlooked, or uncertain—they disengage.

And disengagement is the silent killer of transformation.

What Real AI Leadership Looks Like

So, what should CEOs be doing right now?

✅ Lead the AI conversation—not delegate it
✅ Reskill your teams around creativity, strategy, and trust—not just tech
✅ Balance innovation with ethics, transparency, and empathy
✅ Redesign your workforce strategy around collaboration between people and intelligent systems

This isn’t about fear.

It’s about foresight.

Heather’s message is clear: The future won’t wait for you to catch up.

You must lead with both clarity and courage—because your people are watching, and the pace of change isn’t slowing down.

👉 Watch the full episode with Heather Jerrehian here​
👉 Ask: Am I building a business ready for AI—or just reacting to it?​

Andrea Petrone

CEO Whisperer | Top 1% Executive Coach and Speaker in the UK | Founder of WCL.

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