Hi {{ subscriber.first_name }}, Tracy Nolan’s story isn’t one of privilege or shortcuts. It’s the story of an underdog who rose from the frontlines to the top of Fortune 100 organizations—without ever compromising her values. She’s been underestimated. She’s been the only woman in the room. As the SVP of Humana, she’s led 24,000 people through mergers, restructures, and high-stakes transformations. And yet, her approach remains disarmingly consistent: Lead with clarity. Execute with precision. And never forget the power of showing up as a human. In this episode of The World Class Leaders Show, Tracy pulls back the curtain on what it really takes to lead at scale—especially when the odds aren’t in your favor. Here are five valuable leadership lessons every Leader should apply: 1/ Build trust both ways Trust isn’t a one-way street. Tracy never assumes her team trusts her — she earns it. That means not canceling one-on-ones, remembering personal details, and showing up consistently. Trust is built in moments, and it must be mutual. 2/ Use simple tools to create alignment Her “Three-Point Landing” method brings total clarity to execution: What is being delivered? How? And by when? When teams get clear on these three things, they stop missing deadlines and start delivering with confidence. 3/ Don’t outsource your career growth Tracy reminds rising leaders (and even those at the top): Your growth isn’t your manager’s responsibility. Take ownership, find mentors and sponsors, and get outside your bubble. Internal performance matters — but so does external perspective. 4/ Be vulnerable to drive connection When Tracy joined healthcare after a long career in telecom, she didn’t pretend to know it all. Instead, she asked questions, listened deeply, and rebuilt trust in a brand-new environment. That vulnerability wasn’t weakness — it was her superpower. 5/ Lead with emotional intelligence — even under pressure Even in high-stakes environments, Tracy prioritizes making people feel heard and seen. Her weekly “Talk with Tracy” sessions create space for team members to speak openly. And when people feel psychologically safe, performance follows. In Summary: Tracy’s career shows that being “too nice” isn’t a weakness — it’s a leadership asset when combined with strategic clarity and high expectations. Her ability to lead with both heart and edge makes this a must-listen for any leader navigating change, culture, or cross-functional performance challenges. 👉 Watch the full episode here Andrea Petrone CEO Whisperer | Top 1% Executive Coach and Speaker in the UK | Founder of WCL. You need more? Here are other ways to get value from what I do: 1) Are you tired of leading alone and want to surround yourself with people who truly get it? WCL21 might be exactly what you need. WCL21 is our new hub for CEOs. Get inspired and build your powerful allies. Join the waiting list here 2) Want to establish authority and lead with confidence from Day One as a CEO? 3) Watch and listen to the "The World Class Leaders Show" podcast and leave a review: 4) Do you want me to speak at your next event, coach you or your team? Book a call with me here |